Intermec Printers Driver

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Symptom: General

1. Did it work previously? What changed?

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2. Will the printer do a Configuration Test Label printout?

1. From the OFFLINE READY display, press [MENU]. The display shows:

2. Press [â] or [­á] until the display shows:

OFFLINE

SERVICE MENU


3. Press [SELECT]. The display shows:


4. Press [â] or [­­á] until the display shows:

SERVICE MENU
PRINT CONFIG

5. Press [SELECT]. The display shows:


6. Press [SELECT]. The display shows:

USER DEFINED

EXECUTE TEST


7. Press [ENTER] to print the configuration test label.

8. To exit from the Service Menu, press [CONTINUE]. The display shows:

9. Turn off the printer. Save the configuration test label for reference when

you install and configure the printer.

1. Press Online/Offline so that the display reads: Offline

2. Press and release the menu panel access door to open the door. From the menu panel, press Menu and then press á or â until the display shows.


3. Press Select and then press á or â until the display shows:

PRINT CONFIG
USER DEFINED


4. Press Select and then press á or â until the display shows:

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5. Press Enter to print the configuration test label.

6. Press Cont to return to the OFFLINE READY display.

1. Turn off the printer.

2. Press and hold the Feed/Pause button while you turn the printer on. The

Alert and Empty/Pause LEDs blink during the printer self-test.

3. Release the Feed/Pause button when the media starts moving. The printer feeds out one or two blank labels and then prints the hardware configuration test label.

4. Turn the printer power off and then on again.

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3. Make sure the printer’s settings are consistent with the way you intend to use the printer.

Check your printer's manual to make the necessary configuration corrections to your printer.

4. Is the cable correct? Is it connected correctly? Where did you get it?

Be sure that the cable is connected securely to the correct port.

Check the software's help file for correct cable pin-outs.

5. Does the EASYLABEL printer configuration match the actual printer settings?

For serial communications, EASYLABEL uses:

Data Bits: 8

Stop Bits: 1

Parity: None

Also be sure that the baud rate matches between the printer and EASYLABEL.

For information on the correct printer protocol setting, refer to the EASYLABEL help file.

6. Do a hardware reset from the EASYLABEL print queue to return the printer to factory default settings.

  • Enter the EASYLABEL print queue (F2)

  • Highlight the Intermec printer from the list of available printers.

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  • Click Printer Status to obtain communications with the printer. This may take several seconds.

  • Once communications are established, click the Hardware Reset button. You will notice the lights on the printer flashing and a label may feed.

  • If you are unable to obtain communications after clicking Printer Status, consult your Intermec manual for information on completing the hardware reset from the printer.

7. Is an Intermec Windows driver or Intermec Printset software installed?

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The Intermec Printset software has been known to change settings within the printer that may conflict with the settings in EASYLABEL.

Having an Intermec Windows driver installed can sometimes cause problems when using the internal EASYLABEL Intermec driver. Move the Windows driver to a 'Print to File' port instead of a COM or LPT port.

8. What does it say in EASYLABEL's print queue (F2)?

Please refer to the Print Queue Messages section of this troubleshooter for more information.

9. Is this a local printer or a network printer?

A network printer is connected somewhere on the LAN (Local Area Network) or WAN (Wide Area Network). Check to see that the proper UNC (Universal Naming Convention) is being used to access the printer.

A local printer is connected directly to the PC that you are using. Check to see if the correct cable is being used and that it is properly secured.

10. Is the printer paused? Is the printer turned on?

Be sure that the printer's power is ON and that it is in an ONLINE state.

Check the printer's display to see if a paused light or message is indicating that the printer is in PAUSE mode.

Symptom: General

1. Did it work previously? What changed?

2. Will the printer do a Configuration Test Label printout?

1. From the OFFLINE READY display, press [MENU]. The display shows:

2. Press [â] or [­á] until the display shows:

OFFLINE

Intermec Printers Driver

SERVICE MENU


3. Press [SELECT]. The display shows:


4. Press [â] or [­­á] until the display shows:

SERVICE MENU
PRINT CONFIG

Intermec

5. Press [SELECT]. The display shows:


6. Press [SELECT]. The display shows:

USER DEFINED

EXECUTE TEST


7. Press [ENTER] to print the configuration test label.

8. To exit from the Service Menu, press [CONTINUE]. The display shows:

9. Turn off the printer. Save the configuration test label for reference when

you install and configure the printer.

1. Press Online/Offline so that the display reads: Offline

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2. Press and release the menu panel access door to open the door. From the menu panel, press Menu and then press á or â until the display shows.


3. Press Select and then press á or â until the display shows:

PRINT CONFIG
USER DEFINED


4. Press Select and then press á or â until the display shows:


5. Press Enter to print the configuration test label.

6. Press Cont to return to the OFFLINE READY display.

1. Turn off the printer.

2. Press and hold the Feed/Pause button while you turn the printer on. The

Alert and Empty/Pause LEDs blink during the printer self-test.

3. Release the Feed/Pause button when the media starts moving. The printer feeds out one or two blank labels and then prints the hardware configuration test label.

4. Turn the printer power off and then on again.

3. Make sure the printer’s settings are consistent with the way you intend to use the printer.

Check your printer's manual to make the necessary configuration corrections to your printer.

4. Is the cable correct? Is it connected correctly? Where did you get it?

Be sure that the cable is connected securely to the correct port.

Check the software's help file for correct cable pin-outs.

5. Does the EASYLABEL printer configuration match the actual printer settings?

For serial communications, EASYLABEL uses:

Data Bits: 8

Stop Bits: 1

Parity: None

Also be sure that the baud rate matches between the printer and EASYLABEL.

For information on the correct printer protocol setting, refer to the EASYLABEL help file.

6. Do a hardware reset from the EASYLABEL print queue to return the printer to factory default settings.

  • Enter the EASYLABEL print queue (F2)

  • Highlight the Intermec printer from the list of available printers.

  • Click Printer Status to obtain communications with the printer. This may take several seconds.

  • Once communications are established, click the Hardware Reset button. You will notice the lights on the printer flashing and a label may feed.

  • If you are unable to obtain communications after clicking Printer Status, consult your Intermec manual for information on completing the hardware reset from the printer.

7. Is an Intermec Windows driver or Intermec Printset software installed?

The Intermec Printset software has been known to change settings within the printer that may conflict with the settings in EASYLABEL.

Having an Intermec Windows driver installed can sometimes cause problems when using the internal EASYLABEL Intermec driver. Move the Windows driver to a 'Print to File' port instead of a COM or LPT port.

8. What does it say in EASYLABEL's print queue (F2)?

Please refer to the Print Queue Messages section of this troubleshooter for more information.

9. Is this a local printer or a network printer?

A network printer is connected somewhere on the LAN (Local Area Network) or WAN (Wide Area Network). Check to see that the proper UNC (Universal Naming Convention) is being used to access the printer.

A local printer is connected directly to the PC that you are using. Check to see if the correct cable is being used and that it is properly secured.

10. Is the printer paused? Is the printer turned on?

Be sure that the printer's power is ON and that it is in an ONLINE state.

Check the printer's display to see if a paused light or message is indicating that the printer is in PAUSE mode.